WHERE TO FIND HELP AT NIH

Michael Gottesman

Howard Gadlin

At a recent town hall meeting, many of the questioners sought practical information about NIH services. The purpose of this column is to guide NIH staff to sources of information and solutions to a full range of work-related needs involving such issues as interpersonal interactions in the workplace, campus safety, transportation, and career development—or even the sense that something is just not right.

In general, if you do not know where to call or write, there are four central offices that can help you directly or refer you to the most appropriate resources:

the Office of the Ombudsperson (for most work-related interpersonal issues) at 301-594-7231,

the Offices of Intramural or Extramural Research (for science or career issues) at <http://www1.od.nih.gov/oir/sourcebook/oir/oir-staff.htm#OIR> and

<http://grants.nih.gov/grants/oer.htm>, respectively,

and the Office of Research Services (for issues related to the campus, transportation, or security) at

<http://www.ors.od.nih.gov/index.htm>;

a comprehensive service directory can be found at

<http://www.ors.od.nih.gov/scripts/directorylist.cfm>.

The websites and offices of a variety of NIH service sources appear below.

WORK CONCERNS

Office of the Ombudsman/Center for Cooperative Resolution (OO/CCR)

<http://www4.od.nih.gov/ccr>

301-594-7231

Intramural Research Program Procedures

<http://www1.od.nih.gov/oir/sourcebook>

Contact lab chief or scientific director or deputy director for intramural research

Administrative Grievance Procedures

<http://www4.od.nih.gov/ccr>

Contact institute/center (IC) HR representative; Employees of pilot ICs (CC, NIA, NIAID, NHLBI. NINDS, OD), contact the OO/CCR

Negotiated Grievance Procedures

Contact union representative or OHR Division of Employee Relations and Training, 301-594-1460

Merit Systems Protection Board

<http://mspb.gov>

202-653-7200

U.S. Office of Special Counsel

<http://www.osc.gov/index.htm>

202-653-2253

HUMAN RESOURCES INFORMATION

OHR office locations, awards, benefits, compensation, employee relations, and telework

<http://hr.od.nih.gov>

Electronic Human Resources initiatives, including Employee Express (now required for many benefits transactions)

<http://ehr.od.nih.gov>

NIH Training Center

<http://learningsource.od.nih.gov>.

If you can’t find something on our websites, contact our webmaster at

<mailto:ohrweb@od.nih.gov>.

Applying for Jobs @ NIH

<http://www.jobs.nih.gov>

DHHS’s new online recruitment tool—HHS Careers

<http://www.hhs.gov/careers>

Coming soon–one-stop shopping for NIH HR information through the NIH Portal at

<https://my.nih.gov>

RESEARCH TRAINING

Office of Education

<http://www.training.nih.gov>

301-496-2427

See also the Virtual Career Center

<http://www.training.nih.gov/careers/careercenter/index.html>

DISCRIMINATION

Equal Opportunity and Diversity Management

<http://oeo.od.nih.gov>

301-496-6301; TTY: 301-480-3122

WASTE, FRAUD, AND MISMANAGEMENT

Office of the Inspector General

<http://oig.hhs.gov>

202-619-1343; 1-800-HHS-TIPS (hotline)

Office of Management Assessment

<http://oma.od.nih.gov>

301-496-1873 or 301-496-5568

CAREER (AND FAMILY) ISSUES

Work/Life Center

<http://wflc.od.nih.gov/careers/services.asp>

301-435-1619; TTY: 301-480-0690

For access to all services provided by the Work/Life Center, see <http://wflc.od.nih.gov>

PERSONAL COUNSELING AND REFERRAL

Employee Assistance Program

<http://www.nih.gov/od/ors/ds/eap/index.html>

301-496-3164

WORKPLACE VIOLENCE

CIVIL

<http://civil.nih.gov/nih.html>

911 (on campus); 9-911 (off campus)

for physical acts of violence; notify supervisors and/or call CIVIL at 301-402-4845 if you receive or hear verbal threats, TTY: 301-402-9499

ETHICS

NIH Ethics Program

<http://ethics.od.nih.gov>

Contact your IC deputy ethics counselor, your IC ethics coordinator, or the NIH ethics coordinator

Office of Human Subjects Research

<http://ohsr.od.nih.gov> or

<http://www.nihtraining.com/ohsrsite>

301-402-3444

Animal Care and Use

Contact your IC animal care and use committee, your IC's animal program director, or the NIH Office of Animal Care and Use at

<http://oacu.od.nih.gov>

301-496-5424

Office of Research Integrity

<http://ori.dhhs.gov>

301-443-5330

SECURITY

Division of Public Safety

<http://www.nih.gov/od/ors/dps/index.htm>

301-496-6893

Emergency: 911; TTY: 911;

Non-emergency: 301-496-5685; TTY: 301-496-0063

TRANSPORTATION AND PARKING

Shuttles

<http://des.od.nih.gov/eweb/NIHShuttle/scripts/shuttle_map_live.asp>

301-496-5037

Employee and Visitor Parking

<http://parking.nih.gov>

301-496-5037 or 301-594-PARK

Employee Transportation Services

<http://www.ors.od.nih.gov/service/chooseservice_l2.cfm?level2=7>

301-496-7433

NIH Transhare Program

<http://www.nih.gov/od/ors/dtts/transhare.htm>

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